With the Provider Integration option, you connect your existing SMS provider and use your own Sender ID for a monthly fee of KES 1,500 (or KES 12,000 annually). With our Provider Services, we handle everything including procuring Sender IDs (KES 7,500 per network) and providing competitive SMS rates based on your volume needs.
Sender ID approval costs KES 7,500 per network (Safaricom, Airtel, Telkom). This is a one-time payment to the respective mobile network operator for official approval of your brand name as a sender ID. If you need approval on all three networks, the total cost would be KES 22,500.
SMS rates with our provider service are customized based on your volume requirements and specific needs. We provide competitive rates that scale with your usage. Contact our sales team to discuss pricing tailored to your business requirements.
We support all three major mobile networks in Kenya: Safaricom, Airtel, and Telkom. Whether you're using your own provider or our services, messages can be sent to subscribers on any of these networks.
The Sender ID approval process typically takes 3-7 business days per network after submission of required documents. The timeline depends on the specific mobile network operator's processing time. We'll guide you through the documentation process to ensure approval happens as quickly as possible.
Yes, absolutely! Our Provider Integration option allows you to connect your existing SMS provider to our platform. You'll pay a monthly fee of KES 1,500 (or KES 12,000 annually) and can continue using your existing relationships with SMS providers while benefiting from our advanced platform features.
Our platform includes built-in compliance tools that help you stay within Kenyan SMS regulations. This includes automatic handling of DND (Do Not Disturb) lists, consent management for subscribers, and detailed delivery reports to ensure your messages meet all regulatory requirements.
There are no minimum commitments or cancellation fees. For the Provider Integration option, you can choose to pay monthly (KES 1,500) or annually (KES 12,000) and cancel anytime. For our Provider Services, pricing is customized based on your needs with flexible terms.
Yes, we provide a comprehensive API that allows you to integrate our SMS platform with your existing CRM, ERP, or other business systems. Our API documentation is available in your account dashboard once you sign up. We also offer webhook support for real-time delivery notifications.
Yes, our platform supports both promotional and transactional SMS. Promotional messages are delivered to opted-in subscribers, while transactional messages (like OTPs, account alerts, order confirmations) can be sent to any number as part of a transaction. Our system automatically categorizes messages appropriately to comply with network requirements.
Our platform provides real-time delivery reports through webhooks and API callbacks. You receive instant notifications for each message status: pending, delivered, failed, or undelivered. This helps you track campaign performance and troubleshoot any delivery issues quickly.
Yes! You can schedule SMS campaigns to be sent at specific dates and times. This is useful for time-sensitive campaigns, birthday messages, appointment reminders, or reaching your audience when they're most likely to engage. Schedule campaigns days or weeks in advance through our dashboard.
Yes! We offer a free trial so you can test our platform before committing. Sign up with your email, and you can explore the dashboard, send test messages, and configure integrations. Contact our team to customize your trial experience.
We offer email support for all customers. Our Provider Services plan includes priority support with dedicated account management. Response times vary based on urgency, and we provide comprehensive documentation, API guides, and video tutorials to help you get started.
We take security seriously. All data is encrypted in transit using TLS/SSL, and stored data is protected with industry-standard encryption. We comply with data protection regulations and conduct regular security audits. Your contacts and message history remain private and accessible only to you.
Still have questions?
Our team is ready to help you find the right solution for your business.